Privacy Policy

About this policy

This Privacy Policy applies to Mounty Explorers and to personal information collected through mountyexplorers.com, Meta or social-media lead forms, WhatsApp, phone calls and other direct enquiries.

By sharing your information with us, you confirm that the details are accurate and that you are authorised to provide them.

Information we collect

Depending on how you contact us or the trip you are interested in, we may collect:

• Your name, phone number and WhatsApp number.
• Your chosen destination, preferred departure date, pickup city and group size.
• Your travel preferences, questions, budget range and booking readiness.
• Details needed to arrange or support a confirmed booking, including traveller information and payment records.
• Basic website information such as browser, device, pages visited and enquiry source, where available.
• Messages, call notes, feedback or reviews you choose to share with us.

Please do not send sensitive documents or payment information through an unsecured channel unless our team specifically asks for information required for your confirmed booking.

How we use your information

We use the information we collect for clear travel-related purposes, including to:

• Contact you by call or WhatsApp about the trip you selected.
• Share departure dates, pickup points, prices, seat availability and itineraries.
• Answer your questions and recommend a suitable group or customised trip.
• Confirm bookings, coordinate travel services and provide customer support.
• Send relevant follow-ups or trip updates, where you have asked for them or allowed us to contact you.
• Improve our services, advertising, website experience and lead quality.
• Prevent misuse, keep necessary business records and meet legal obligations.

Where your information comes from

We receive information directly from you when you complete a Meta or website enquiry form, message us on WhatsApp or social media, call us, request a quote, make a booking or interact with our team.

We may also receive limited campaign or enquiry information from platforms you use to contact us, such as Meta, Facebook or Instagram, according to your settings on those platforms.

How we share your information

We do not sell your personal information. We may share only the information reasonably required with:

• Our authorised team members who handle enquiries, bookings and support.
• Hotels, transport operators, trip coordinators or other travel partners involved in providing a confirmed service.
• Technology, communication, form, advertising or payment providers that help us operate our business.
• Government authorities or professional advisers where disclosure is required by law or necessary to protect people, rights or property.

Third-party platforms and travel partners may process information under their own privacy policies.

How long we keep your information

We keep personal information only for as long as reasonably needed to respond to your enquiry, provide the requested travel service, manage follow-ups, maintain necessary business records, resolve disputes and meet legal or accounting requirements.

When information is no longer required, we take reasonable steps to delete, anonymise or securely archive it.

How we protect your information

We use reasonable administrative and technical safeguards to protect personal information from unauthorised access, misuse, loss or disclosure. However, no website, messaging service or internet transmission can be guaranteed to be completely secure.

Your choices and rights

You can contact us to:

• Ask what personal information we hold about you.
• Correct information that is incomplete or inaccurate.
• Ask us to delete information that we no longer need to keep.
• Withdraw consent or ask us to stop promotional calls or WhatsApp messages.
• Raise a question or complaint about how your information is handled.

To stop marketing messages, reply STOP on WhatsApp or contact us using the details below. Withdrawing consent will not affect processing already completed, and some records may still be retained where required for a booking, legal obligation or legitimate dispute.

Children’s privacy

Our enquiry and booking services are intended for adults. If a traveller is under 18, a parent or legal guardian should provide the necessary information and manage the booking. If you believe a child has shared personal information with us without appropriate permission, please contact us.

Updates to this policy

We may update this Privacy Policy when our services, technology or legal responsibilities change. The latest version will be posted on this page with a revised “Last updated” date.